Ceva 60-Day Satisfaction Guarantee:

Here at Ceva Animal Health, LLC (“Ceva”), we want you to be happy with any Ceva product you purchase.  If for any reason you are not satisfied with a Ceva product you purchased from Ceva or one of our authorized sellers in the United States, you may return it within 60 days of purchase for a full refund of your purchase price.  This Guarantee is available for all non-prescription pet product brands listed at   

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Ceva 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States.

How To Request a Refund:

If you purchased your FELIWAY® product from another retailer:

Please return your FELIWAY® product to the place of purchase for credit.

If you are unable to return your product to the authorized seller from whom it was purchased, please contact our Product Support team at 800-999-0297 or and have information available regarding where and when you purchased your product.  You may be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist Ceva in processing your request.

If your request is approved, you will then need to mail your Ceva product and proof of purchase to the address provided by Ceva.

You must submit your Guarantee request within 60 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase to Ceva.

If you purchased your FELIWAY® product directly from our website,

We stand behind our product! If for any reason you decide that the FELIWAY® product is not the right solution for your cat, you may return it within 60 days for a refund of your purchase price.  If you bought your product on our website, and checked our with Buy with Prime, please see return instructions in the next section.

Upon your request, a return label can be provided to you for a fee that will be deducted from your refund.

If you wish to have a return label emailed to you please contact FELIWAY® for your return label by emailing us at (Please Include order#).

You can also call us at (800) 331-6590, our Customer Service hours are Monday –Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.

Returning a Buy with Prime Order:

If you bought your FELIWAY® product on this website, and used Buy with Prime to check out (your order confirmation email would have Buy with Prime in the subject line), you will process your return through your Amazon Prime account. 

To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient drop off locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. If you have questions about returns eligibility or the returns process, contact customer service using the link on the order detail page. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

At FELIWAY® we offer a 60 day return policy.  If you are returning a Buy with Prime order in days 1-30, please proceed with the return instructions above.  If you would like to return your product 31-60 days after purchase, please reach out to our customer service team at and we can assist you.  

You may be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist FELIWAY® in processing your request.

Return Process:

Once we review your order history and confirm that you are still within your 60 days, if a return label has been requested it will be emailed to you. If not your item can be returned to the following address, CEVA Returns 11717 Lawson Street, Dock Door #3, Durham NC 27703.

When we receive your package, a credit for the original purchase price of the product, will be issued to your original form of payment within a week.

If you selected to have a return label emailed, a refund, less the return label cost will be issued to the original form of payment. In the event that we cannot process a credit, a check will be mailed to you.

Guarantee Guidelines:

Ceva reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where the purchaser has abused the Ceva 60-Day Satisfaction Guarantee.  Ceva may amend or terminate the Ceva 60-Day Satisfaction Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 800-999-0297 or 

Effective: July 18, 2022